November 11 - 13, 2014 Español
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  • Outsource2LAC 2014
    Guatemala City
    Outsource2LAC is the most popular and
    influential outsourcing offshoring summit
    of the Latin America and the Caribbean
  • Trade and Investment
    Promotion Agencies
    The goal of the summit is to create an opportunity for
    participants to learn about current trends in the global
    outsourcing industry and to identify business opportunities
  • Participation of more
    than 500 companies
    We are expected to attend companies from around the
    globe of the service sector, including leading companies
    from Latin American, Caribbean, Asian, European, and
    North American countries

The event is organized jointly by the Inter-American Development Bank (IDB), the Guatemalan Ministry of Economy, the Guatemalan Investment Promotion Agency “Invest in Guatemala”, and the Guatemalan Exporters Association (AGEXPORT), with the support of the International Association of Outsourcing Professionals (IAOP) and Tholons.

Plenary Session 1

Changing market dynamics, opportunities and implications for the region.
Future Flash: Status of the Latin American and Caribbean region in the global outsourcing market.

Fabrizio Opertti
Fabrizio is Chief of the Trade and Investment Unit of the Integration and Trade Sector at the Inter-American Development Bank (IDB), where he supervises an operational team in charge of a large portfolio of international trade and foreign direct investment promotion loan and technical cooperation projects in Latin America and the Caribbean (LAC). Fabrizio is currently leading an IDB Group-wide team in the design and implementation of the ConnectAmericas business platform. He also directs the IDB’s initiatives in the services globalization sector, having led the preparation of services’ export promotion strategies in Argentina, Brazil, Colombia, Chile, Jamaica, Paraguay, Peru, Trinidad and Tobago, and Uruguay. Fabrizio also leads the organization of the IDB’s pan-regional trade events, including Outsource2LAC (Uruguay 2011, Colombia 2012, and Argentina 2013), the Asia LAC Fora (Korea 2007 and 2011, China 2010 and 2012, Japan 2013), and the CEO Summit of the Americas (Colombia 2012) among others.

Fabrizio holds an MBA from Johns Hopkins’ School of Business, a Master in Science in Foreign Service from Georgetown University’s School of Foreign Service and Bachelor of Arts in International Political Economy from American University.
Sergio Paulo Gallindo
Sergio Paulo Gallindo is a lawyer, with a master’s degree in Computer Sciences from the University of Texas at Austin, USA which he obtained with support from the Fulbright Int’l Fellowship Program. He is also an Electronics Engineer with a degree from the Federal University of Rio de Janeiro (UFRJ). He has a Bachelor of Law degree from the University of São Paulo.

From 2009 to 2014, he was the General Director of British Telecom (BT), holding the position as Regional Director since 2005. In his 31-year career, Sergio Paulo has developed both local and international experience, holding executive positions in the telecommunications and information technology markets, including positions as Vice-President of Nortel in Brazil and Executive Director for Corporate Business at GVT, before joining BT. Sergio Paulo has represented BT Brazil at Brasscom and was chosen to be a member of the board of directors in 2012 for a period of 2 years.
Jeff Pappas
Cresa, USA

Jeff represents corporate clients on a national and international basis, managing their global real estate strategy through location advisory and labor market analytics. Mr. Pappas assists companies in identifying, evaluating, and selecting the optimal location for their capital investments. Such projects cover a wide array of related factors, including sites, infrastructure, labor demographics, state and local taxes, and incentives. With over 22 years of experience, Mr. Pappas has conducted site analysis projects in every region of the United States and Canada, as well as multiple markets within Europe, Asia, Latin America, and Africa. Jeff’s skills include location screening, in-field site evaluations and negotiating economic incentives for a wide range of clients, particularly in the contact services, BPO and technology industries.

Jeff’s areas of analysis include offshore and outsourcing partnerships, national market segmentation / sizing, and economic analysis. Jeff has written extensively on the call center market in Latin America. His specific experience includes location analysis, economic research, financial analysis, site evaluation, real estate negotiations, strategy assessments, and marketing analysis.

In 2011 and 2012, Jeff Pappas was named by Nearshore Americas to its prestigious Top 50 Latin America Power Ranking list, which list reflects the very best in Americas-focused outsourcing services leadership. From 2010 through 2013, D CEO Magazine honored Jeff as a Power Broker of the Year. Also, the Dallas Business Journal recognized Jeff as a 2013 Top Broker in DFW.

Mr. Pappas writes widely on site selection issues and methods, labor market analysis and economic development; recent topics include: labor market evaluation, labor force trends and emerging international BPO markets. He has spoken before many professional groups including the Denver Economic Development Partnership, Metro Hartford Alliance, Caribbean Investment Forum and the Nicaragua Investment Forum.

Jeff earned a Bachelor of Behavioral Science degree in Communications from Hardin Simmons University, where he also played collegiate soccer. Aside from being an active writer and speaker, he devotes a significant amount of his personal time to coaching girls' select soccer, focusing on skill and player development for the D’Feeters Soccer Club of Dallas.

As a patron of the arts, he is also active with the Nasher Sculpture Center’s Avant-Garde Society and AT&T Performing Arts Center’s Center Circle. Also, Jeff is an active committee member for both St. Monica Catholic School and Thomas Jefferson High School alumni board in Dallas, Texas.
Avinash Vashistha
Avinash Vashistha is Chairman and GU Managing Director for Accenture in India. In this role, he is responsible for all Accenture activities in India and for the strategic direction, growth, and development of the company’s business in this geography.

Before joining Accenture in January 2011, Avinash was Chairman and CEO of Tholons, a global strategic advisory firm for globalization research; outsourcing; investment and education, serving Fortune 500 and Global 1000 clients. Earlier in his career, he founded neoIT, an offshore advisory firm, and prior to that, led Nortel’s pioneering R&D globalization efforts in US, UK , and India.

He started his career with AT&T Bell Labs, USA and later ran European operations for Nortel Networks based out of UK. He is a pioneer in globalization and was instrumental in the growth of the IT and BPO industry in the US, India, Philippines, Eastern Europe, and Latin America. He is a known thought-leader in the industry and co-authored the book “The Offshore Nation”.

His experience spans developing and executing strategies for globalization, innovation, skill development and employment services across countries in Latin America, Asia, Europe and North America.

Avinash is also an Executive Council member of NASSCOM, CII, FICCI, Chairman of FICCI Karnataka State Council ,and one of the Board Members of American Chamber of Commerce. He is also the Co-Chair of the Education Committee of FICCI and on CII Technology Committee. Avinash has an engineering degree from the Indian Institute of Technology, Kanpur, a Master’s in Computer Science from the University of Alberta and an MBA from Arizona.
Jomari Mercado
Jose Mari (Jomari) Mercado is the President & CEO of the Information Technology & Business Process Association of the Philippines (IBPAP). IBPAP is the enabling organization for over 300 IT and Business Process Management companies in the country.

In his role as CEO, Jomari is in charge of the day-to-day operations of IBPAP and strategic initiatives in the areas of talent development, industry, academia, government relations, country and career marketing, and investor relations. He spearheads IBPAP’s initiatives to meet its targets defined in its Road Map.

Prior to his taking on the leadership reins of IBPAP, Jomari has over 30 years’ experience in sales, marketing and consulting in various industries—BPO, finance, insurance, telecommunications—both in the Philippines and across the ASEAN and South Asia region. He has been part of the Philippine IT-BPM industry for the past 10 years.
Stephan Sunn
Stephan is the Executive Vice President of Devott, a global leader in research and assessment on China’s IT technology and outsourcing industries. In addition, he is the Executive Director of CITSA- China’s IT and Sourcing Association, an organization that connects the business sector with the government. Stephan started his career as an advanced researcher, and then moved to strategic technologist, outsourcing advisor and global executive. He serviced Yale Engineering Council, Advanced Meso-scale Research Institute in Carnegie Mellon University, Management Sciences Associates (MSA), Anderson Consulting (PwC Consulting later), Neusoft Global and Gartner Consulting.

He publishes extensively for his clients on the topics of globalization ROI, sourcing strategies, and technology innovations. He received his B.S degree from the University of Science and Technology of China (USTC) in China and his M.S and Ph.D from Yale University in the USA.

Plenary Session 2

Upgrading the skills of the talent pool to stay competitive in the global outsourcing landscape.
Future Flash: The Future of Work.

Alejandro Ferrari
General Coordinator
Support Program for Global Export Services, Uruguay

Alejandro Ferrari was born in Uruguay in 1966. He is an agricultural engineer and has a Masters in Business Administration (MBA). Throughout most of his professional career, he has worked in administrative positions and as a consultant in design, execution, and evaluation of development and competitiveness improvement programs, financed by multilateral organizations. He currently serves as an international consultant in topics related to cluster development throughout a wide range of sectors, including institutional improvement throughout Uruguay, Argentina, Peru, and Colombia.

Alejandro is the General Coordinator of the Support Program for Global Export Services, which is financed by the Uruguayan government and the Inter-American Development Bank. He is responsible for the international promotion and development of business service sectors; services associated with the pharmaceutical industry; information technology industry; and professional services, while also supporting internationalization (attracting investments and promoting exports), generating local capabilities (training projects and building schools), and improvements in regulatory framework.
Pablo García
Pablo Garcia, is a Lead Economist at the Inter-American Development Bank (IDB). He is in charge of the IDB Regional hub for trade and investment activities in Argentina, Brazil, Chile, Paraguay and Uruguay, where he leads the design and implementation of projects related to export promotion, investment attraction and trade in services. He is also in charge of the IDB cluster for trade and investment promotion. Previously at IDB he held positions as country economist and coordinator.

Before joining the Bank, he was Chief Economist at the Center of Production Studies of the Argentine Ministry of Economy. In the private sector, he worked as an external consultant to several national and international organizations (IADB, World Bank, USAID). He has authored several works and studies on international economy, trade in services, and intra-industry trade. He has also been a professor at Georgetown University and at the University of Buenos Aires. Mr. Garcia holds a Master’s degree in International Commerce and Policy from George Mason University, a Master’s degree in Economics from Di Tella University and a BA in Economics from the University of Buenos Aires.
Miro Batista
In January 2012, Miro was appointed as President of EGS for the Latin American Region. Expert Global Solutions (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services.

In his role as President of LATAM, he is responsible for the operations in the different countries of this region: Guatemala, Panama, Uruguay and the Caribbean. Reporting to the COO, Miro is one of the 12 members of the Global EGS Executive Leadership Team. In last two years, he has attained 30% growth in Revenues and doubled Ebitda results YOY. He has also attained the expansion of the company’s footprint in the region and the Regional Sales Efforts across:

• 10 Call center Operations, over 6000 employees
• 24 BPO Clients of multiple industries
• Shared Services : Recruiting and Human Resources
• Finances, Training and Development
• Strategy and Planning
• Business Development, Growth

Prior to his leadership role in EGS, Miro has over 17 years in the call center, BPO and telecommunications business.
Ximena Cárdenas
Talent Acquisition Manager

Since November 2013, Ximena Cardenas is the Talent Acquisition Manager at Unisys. She leads the recruitment process to deliver appropriate talent to all of the company’s business units in Mexico and the LACSA countries, which include Argentina, Chile, Colombia, Costa Rica, Peru, Puerto Rico, Uruguay and Venezuela.

As a Systems Engineer and Business Administrator from San Buenaventura University in Cali, Ximena has worked for large companies in the technology industry, and has also served as an expert for Information Technologies’ talent acquisitions at Unisys.

Ximena is capable of preventing crises and controlling risks. She oversees both the whole system and the way its components come together and interact. Her working style involves focus and planning, as well as optimization.

Prior to joining Unisys she served at ManpowerGroup and Microsoft, and worked in some technology ventures in Cali and Bogota.
Marco Baars
Marco Baars is a Commodity Manager for Product Engineering Services, part of the Corporate Strategic Procurement group at Intel Corporation. Based in Costa Rica, Marco covers all Latin America countries where Intel has presence.

He is an industrial engineer with advanced studies in Operations Management and Industrial Engineering. He has over 10 years of experience in Information Technology and Supply Chain Operations.
Silvina Moschini
President & Co-founder

Silvina Moschini is an international entrepreneur, an expert in digital innovation, and a frequent collaborator on CNN en Español (in Spanish), where she co-hosts “Opinion2.0”, the weekly segment broadcast during the program “Encuentro,” which is dedicated to discussing the latest Internet trends. Her columns have been published in more than 150 media channels throughout the world.

Silvina is a co-founder of Yandiki, a cutting-edge company that aims to revolutionize cloud-based work by facilitating the exporting of talent and creative services from Latin America to the rest of the world.

In addition, she is the CEO of Intuic, a social media agency, and the president of Transparent Business, a web-based application that is revamping the virtual workplace. Transparent Business was the 2012 winner of the PC World award for “Best Cloud Computing Solution for Enterprise”.

Previously, Silvina has served as the vice-president of companies including Visa,, and Compaq Computer Corporation.

Plenary Session 3

Digital, the next wave of exponential growth (Social, Mobile, Analytics and Cloud)
Future Flash: ConnectAmericas, the services gateway to the Americas.

Atul Vashistha
Atul is the Founder, Chairman and CEO of Neo Group, a firm that he founded in 1999. Neo is recognized globally as a leader in supply and outsourcing analysis, monitoring and assessment.

Atul is recognized globally as a leading expert on globalization, outsourcing, and governance. Consulting Magazine named Atul one of the “Top 25 Most Influential Consultants” and one of the “Top 6 IT Powerbrokers”. Near Shore Americas also included him as one of the Power 50.

Atul is the author of three books: Globalization Wisdom, Outsourcing Wisdom, and The Offshore Nation. He also writes ongoing columns for Global Decisions, Pulse, and Global Services.

Media and Wall Street analysts at CNN, ABC, CNBC, Wells Fargo, Goldman Sachs, Fortune, Forbes, Business Week, Wall Street Journal, Investors Business Daily, Economist, CIO, CFO and other global organizations seek Atul’s expert advice. Atul continues to be a vocal proponent of globalization and has taken on the critics, such as Lou Dobbs and his “Exporting America” segment on CNN.

Atul and his company are redefining how corporations create competitive advantage and how nations and individuals can leverage this mega-trend to build better futures for all.
Elliott Torres
Elliott Torres is a lead practitioner for the Cognitive Analytics team at Deloitte Consulting. His areas of expertise include: Integrating cognitive techniques for customer solutions using Artificial Neural Networks (ANN), Handwriting Recognition (HWR) and Natural Language Processing (NLP).

Elliott has a proven track record in software development and technology management. Prior to joining Deloitte Consulting, Elliott researched and developed strategies, standards and best practices for the largest U.S. healthcare payer system. His previous work has focused on disruptive technology for Fortune 100 companies and start-ups across a variety of industries including telecommunications, finance, and travel.

Elliott’s publications include an essay on the application of Neural Networks in predicative traffic models for Urban and Regional Transportation Modeling. Elliott chaired the Industrial Affiliate Board of the Security and Software Research Center, a National Science Foundation program.

Elliott, a native of Cali, Colombia, S.A., currently resides with his family in Wilmette, IL. He received a bachelor’s degree in Mathematics and Computer Science and a master’s degree in Electrical Engineering and Computer Science from University of Illinois at Chicago.
Vikrant Khanna
Tholons, India

With close to 10 years of multi-geography experience in globalization Vikrant has advised organizations and governments alike on services globalization and allied initiatives.

He has been part of various globalization initiatives with organizations that have spanned activities like sourcing strategy, cost & location optimization and performance benchmarking. With an experience spanning geographies like Colombia, Egypt, Guatemala, India, Jordan, Philippines, Sri Lanka, Thailand and Uruguay he has developed deep insights into location selection, operations setup and scale-up of global operations.

He has been part of several government led initiative on building & executing IT/BPO competitiveness plans that have covered areas like articulating location value propositions, targeting potential customer geographies, and execution of skills development strategies that lay emphasis the creating the right-skilled, industry-ready talent that supports sustainable growth of a location.

Prior to joining Tholons, Vikrant was a Sr. Consultant at Aon Hewitt’s Transaction & Transformation Practice, and worked on assignments spanning HR Transformation, Shared Services Design and Leadership Development.

His past experience spans business development & partner management roles with organizations like QAI Global, HCL Technologies and The Indus Entrepreneurs (TiE)
Juan Pablo Núñez
Software Factory Vice President

Juan Pablo is a computer Engineer by the University of the Eastern Republic of Uruguay. In 2005, he started serving as Development Manager at Infocorp, leading the Project Managers’ team in applying methodologies, defining new processes and productive models, as well as in promoting different internal initiatives. Since 2011, Juan Pablo is the Software Factory Vice President, where he is in charge of managing the different units of production. Prior to that, he worked for several years in developing and implementing systems for industrial processes’ planning and as a consultant. He also specialized in java platforms to develop products oriented to Business Intelligence issues, and focused on managing different projects for financial technological innovations. He has a wide teaching experience, and currently is Associate Professor in Software Engineering at the University of Montevideo.
Rogelio Montekio
Head of Special Channels Sales

For three years now, Rogelio Montekio has been Google’s Head of Channel Sales for the SMEs segment in Mexico, Colombia, Central America and the Caribbean.

Through the Channel Sales program, Rogelio leads the team that creates strategic alliances with other leading corporations, in order to make it easier for the SMEs to access and obtain the Google’s online advertising products, such as Google Adwords, the Display Network of Google and YouTube. The Channel Sales program (Google) already includes thousands of SMEs in Mexico, which benefit from Google’s digital advertising and its strategic allies’ products.

Prior to joining Google, Rogelio worked at different leading companies in the Information Technologies (IT) industry, including and Computer Associates, as well as in start-ups like AdvanceWork International. He was also employed at UPS, Berlitz and Procter&Gamble.

Rogelio is an Industrial and Systems Engineer from the Monterrey Institute of Technology (Instituto Tecnológico de Monterrey), and holds an MBA from the same institution.

Besides that, Rogelio Montekio is the President of the SMEs Committee at the Interactive Advertising Bureau (IAB) and was part of the jury of the 2014 Entrepreneur’s National Award (Premio Nacional del Emprendedor 2014).
Debi Hamill
Chief Executive Officer (CEO)
International Association of Outsourcing Professionals (IAOP)

Debi Hamill is the CEO of IAOP, the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, with approximately 120,000 members and affiliates from more than 60 countries.

As a skilled professional known for relationship development acumen and leadership of executive-level conferences and events, Debi’s work has been instrumental in positioning IAOP as the leading professional association for organizations and individuals involved in transforming the world of business through sourcing.

Under her stewardship, IAOP has expanded to more than 50 chapters around the globe; successfully presented The Outsourcing World Summit® Conference Series 31 times on five continents; annually issued the Global Outsourcing 100 - the definitive guide of the world’s best providers and advisors; trained and certified thousands of executives through its Certified Outsourcing Professional® program; published the de facto reference tool, the Outsourcing Professional Body of Knowledge™ (OPBOK)); and recognized outsourcing visionaries through its highly-regarded recognition programs including The Outsourcing Hall of Fame and Global Excellence in Outsourcing (GEO) awards.

She is a participating member of ASAE, the Center for Association Leadership as well as Meeting Professionals International (MPI) and the Professional Convention Management Association (PCMA).

Plenary Session 4

Creative industries: film, videogames, and animation.
Future Flash: Conquering Hollywood with Latin American talent.

Gabriela Fuster
Gabriela Fuster has more than 15 years of experience in the interactive industry. She currently is the International Digital Media Manager for the Kids Cluster (Cartoon Network, Tooncast and Boomerang) at Turner Broadcasting. Her assignments span the supervision, coordination, and execution of all the projects related to the international digital operations of the kids cluster, as well the design of its strategy. She is also in charge of the digital platform maintenance and of developing new tools to attain the kids cluster’s objectives, implementing an efficient methodology and quality standards for the digital products in the different regions involved (Latin America, Europe and Asia).

Before her current position, she was Digital Media Manager for Boomerang Latin America (2012-2014), and Digital Media Lead Designer (2007-2011). In 2013, Boomerang was granted the bronze Cyber Lion (Cannes Lions) for the app #DRAWaTWEET, the first app to Tweet by drawing.

Prior to working at Turner Broadcasting, she worked in different positions for the creative and digital departments of Latin3, Ciudad Internet and Gabriela’s experience includes developing interactive solutions for some big brands, such as Delta, Reebok, Gatorade, General Mills, and Dell, among others.
Joseph Olin
Executive Director
International Digital Media & Arts Association (iDMAa)

Joseph programmed his first game after teaching himself BASIC while working as a copywriter on the Coca-Cola account. Since then, Olin has been involved with more than one hundred titles and interactive products on nearly every consumer game platform launched.

Joseph has an active game business consulting practice – It’s A Secret – and is finishing his tenure as Executive Director for the International Digital Media & Arts Association (iDMAa) – a professional educational association to foster interaction between the commercial and academic worlds and is Adjunct Faculty at the University of Southern California videogame program. Most recently, Joseph created and ran a series of Diplomados (3-month 130 hour series of classes) in Videogames and Animation for the Colombian Ministry of Information & Technology (MinTIC) in Medellin. This program led to the creation of 20 new studios and 30 game projects in the city.

Olin is known for his long tenure as President of the Academy of Interactive Arts & Sciences – the games industry’s largest association of accredited professionals - where he championed the role of talented creators within the $50 billion video game industry. Olin grew Academy membership more than six-fold from 3,000 to 20,000 and directed the annual D.I.C.E. (Design, Innovate, Communicate, Entertain) Summit, the Interactive Achievements Awards® and the Into the Pixel™ video game art exhibit.

As a precursor to the Academy, Olin spearheaded the introduction of gaming’s most famous heroine, Lara Croft, with the launch of the blockbuster Tomb Raider franchise as vice president of sales, marketing and business development for EIDOS Interactive. Olin also served as senior partner and group account director at Ogilvy & Mather directing Mattel’s Barbie and licensed toys campaigns. Earlier in his career, Olin held senior level positions in game publishing, advertising, sales, and marketing. At Elliot Portwood Studios, Olin co-created Leonardo’s Multimedia Toolbox, an educational software platform, developed with Gene Portwood and Lauren Elliott (creators of Carmen Sandiego). His background also includes tenure at Philips Media, Della Femina McNamee, and Microprose/Hasbro Interactive. Olin sits on advisory boards for: Film-Akademie of Baden-Wurttemberg, the International Federation of Multimedia Associations (FIAM), Games/Business/Law Summit at SMU, ANIM/FX New Zealand, SIGGRAPH, Videogames Economic Forum in Angouleme, France, ACI Games in Brazil, and the UCLA/CRESST Games Research Center and speaks at a number of digital conferences annually.

Olin earned a Bachelor of Science degree in Business Administration from the University of Southern California and has been adjunct faculty at Interactive Media Division with the School of Cinematic Arts since 2010.
Wayne Sinclair
Mr. Sinclair currently serves as the Executive Director of Reel Rock GSW Animation; one of Jamaica’s leading animation production companies and has had extensive experience working both locally and internationally in the areas of media, entertainment, and sports. He has worked in various capacities in film and live-music productions as well as in creative industries policy development with such companies as ABC Television, Warner Brothers, The William Morris Agency and the Reggae Sunsplash Tours of the USA and Japan. Additionally, Mr. Sinclair has worked with the Organization and African, Caribbean, and Pacific States (ACP) and the European Union on several programs including the co-authoring of the Brussels Declaration in 2009, which now serves as a blueprint for creative industries policy development throughout the ACP. He also co-authored the Major Events Attraction Program (MEAP) as a consultant for JAMPRO. Describing himself as a “serial entrepreneur”, Mr. Sinclair got his start as a securities analyst before earning a Master’s Degree in Business Administration (MBA).
Patrick Heffernan
Practice Manager
Technology Business Research

Patrick Heffernan is the practice manager and a principal analyst in TBR’s Professional Services Practice, where he directs the practice’s syndicated portfolio, cultivates and manages projects covering topics ranging from management consulting to firms’ financial advisory services, as well as emerging technologies and consulting issues. Patrick’s responsibilities tap his expertise in competitive intelligence, strategy, and global political-economic impacts on business cycles and consulting vendors.

Prior to joining TBR, Patrick was part of a Big Four firm’s competitive intelligence team, conducting fieldwork and analysis. His professional career started in diplomacy, with Middle East postings as a Foreign Service officer with the State Department and counterterrorism assignments with the National Security Council and the U.S. Department of the Treasury.

Patrick received a B.A. from Washington and Lee University and an M.A. in Foreign Affairs from the University of Virginia.
Santiago Pinzón
Santiago Pinzón is currently the Executive Director of the Chamber of BPO/ITO/KPO at the National Entrepreneurs Association of Colombia – ANDI. He leads and organizes ANDI’s activities and projects to strengthen the BPO, ITO & KPO sector and the country as a global sourcing destination, especially to pursue sustainable economic growth. Mr. Pinzón collaborates with the government, academia, and international associations to develop a more business friendly environment, promote best practices, and to stimulate improvements in productivity and efficiency. He frequently participates as a panelist in international and regional events, and his opinions are valued by different sectors.

Mr. Pinzon is a lawyer with a Master in Public Administration (MPA) with a concentration in International Development from the American University School of Public Affairs in Washington D.C.

From 2010 to 2011, he was a member of the Strategic Advisory Board of the International Professional Outsourcing Organization (IAOP) and the first president of the Regional Council for Latin America of IAOP, which he continues to be an active member. He is also a member of the Chapter Transboundary Sourcing and the Academic Assessment Committee to carry out the 2012 Outsourcing World Summit. He served as the IAOP Ambassador for the region from 2012 to 2013. In 2012 and 2014, Mr. Pinzón was chosen as one of the Top 50 Power Ranking of Most Influential Outsourcing Executives.
Karla Ruiz Cofiño
Interactive Communication and Social Media Strategist

As an expert in Interactive Communication & Social Media, Karla has focused on developing businesses in the digital industry for more than 10 years, specializing in integrated interactive marketing solutions. During that time, she has analyzed the impact of technology in human being’s development, the way it has changed the way we relate and behave as a society and, therefore, as consumers.

MILKnCOOKIES, an internationally awarded digital agency, is Karla’s greatest achievement as an entrepreneur. Its awards include: World Summit Award, by the United Nations, as one of the five world best E-Entertainment developers, and one of the eight best developers from the 2003-2013 decade, by UNESCO. Both were granted for building knowledge societies towards peace and sustainable development (Construir Sociedades de Conocimiento en pos de la paz y el desarrollo sostenible).

Her most recent challenge was the creation of the Digital Awareness Program, which is focused on empowering women through technology. The program creates new job opportunities for exporting Social Networks Management services, designed for certain niches.

As a speaker, Karla is engaged with the knowledge-sharing concept, in order to promote a better world. She has performed with courses, talks and conferences in events related to technology, entrepreneurship, and self-improvement; themes that she has also addressed in almost all of the country’s universities. “When we share our knowledge, others can take that information as a seed and grow wonderful things out of it. Offer relevant information, make it viral, connect the dots and be amazed by the results”. That’s the idea that gave birth to the digital consulting program MnC RECIPES: “I want to share what I’ve learned during the past ten years, create shared value and change the world together!”

Karla has received local and international recognition in a wide range of issues. In 2014, she was awarded as an Outstanding Professor by Universidad del Istmo. She was also chosen by the IDB as one of the ten Innovators in Latin America, and was included as one of the 22 women around the world to participate in the Global Women’s Mentoring Program, organized by the Fortune Most Powerful Women, the US State Department and Vital Voices.

During the summer, Karla was invited to participate in the International Jury for the World Summit Award 2014. She was also invited to represent Latin America at the Internet Governance Forum, which was held in Istanbul and organized by the United Nations. In Poland, she served as a Social Media Consultant for the Global Ambassadors program (Vital Voices & Bank of America) and in Guatemala she was chosen as an official ambassador of the Women’s Entrepreneurship Day (WED). Her artwork is based on the idea of communicating positive messages through her pieces, which are large and colorful with modern and contemporary aesthetics. Her most recent collection is titled “Something to Share” and comprises 15 pieces that capture her philosophy of life. Its central piece is called “Happiness is a Choice!”

Plenary Session 5

Diversification and specialization: new frontiers in legal and medical process outsourcing.
Future Flash: Legal Process Outsourcing.

Dr. Jorge Cortés
Dr. Jorge Cortés Rodríguez is a certified medical specialist in Internal Medicine, and has a Masters Degree in Healthcare Centers and Services Management. He has served in various leadership positions at the Costa Rican Social Security (CRSS), as head of the Golfito and Heredia hospitals. Since 1989, he has worked in private practice, addressing emergency and outpatient services at the Hospital Clínica Bíblica. Since 1995, he has held various administrative roles and is now the Medical Director of the hospital.

Dr. Cortés has developed several areas, including the improvement of hospital service quality, making the Clinica Biblica the first country in the region to receive accreditation and 132 in the world to receive the JCI accreditation. He has participated in the development and creation of public-private collaboration at the first level of attention of the CCSS with contracts of more than 15,000 people in vulnerable areas of the metropolitan region. He also participated in the development of policies and institutional participation for the attention of work related accident cases in the contract with the National Insurance Institute.

Between 2005 and 2006, Dr. Cortés was Secretary of the Board of Trustees for the Association of Physicians and Surgeons of Costa Rica. He is now the chief of the Association for Costa Rican Medicine Promotion Abroad (Asociación para la Promoción de la Medicina de Costa Rica en el Exterior, PROMED), which led him to being awarded Entrepreneur of the Year by El Financiero newspaper in 2011. Since 2010, Cortés organized and now chairs the private hospital association of Central America and Panama.

Cortés has been invited to present on hospital quality and safety in different countries such as: Singapore, United States, Mexico, Guatemala, Nicaragua, Panama, Costa Rica, Uruguay, and Chile. He has also been published by various specialized journals on topics related to private practice, hospital quality, and public-private partnerships. As a consultant, he has worked on quality management and pharmacotherapy legislation, clinical research, and the development cluster in national initiatives.
Hugo Naya
Head of Informatics
Institut Pasteur Montevideo, Uruguay

Hugo Naya is Head of Bioinformatics at the Institut Pasteur Montevideo, Associate Professor of Quantitative Genetics (Universidad de la República) and Professor of Bioinformatics (Universidad ORT) in Uruguay. He was also recently named the Special Visiting Professor at the Federal Bay University (UFBA), Brazil. His research focus involves functional and evolutionary genomics. In particular, he is interested in the application of quantitative methods derived from statistical genetics in the bioinformatics field. In addition, he has some ongoing research in the field of quantitative genetics. Part of his key work involves pathogenicity from the genomics point of view, developing methods to search for changes in proteins associated with pathogenicity and applying machine-learning methods to predict pathogenicity.

Most recently, he was appointed leader of the Uruguayan Human Genome Project (URUGENOMES), where he has ventured into the analysis of Latin-American human genome variability and its consequences for anthropology and genomic medicine.

Finally, he is also interested in the field of biological-medical ontologies, where he has developed a microRNA ontology and has provided consultancy services in software development using HL7/SNOMED.
Jeff Williams
Assistant Vice President – Corporate Services
Cognizant, Philippines

Jeff Williams heads the Corporate Services at Cognizant – managing Infrastructure, Administration, Business Continuity Planning, Government and Industry liaison, Network and Systems Services, Global Security, and Academe relationships for all Philippine sites.

Prior to his assignment, Jeff led the Global Clinical Services (GCS) operations of Cognizant. Under his leadership, GCS expanded its operations, employing over 800 licensed Nurses, Doctors and other clinically trained personnel. His efforts have pioneered the way with Utilization Review Accreditation Commission (URAC) Core, Workers’ Compensation Utilization Management, and Health Utilization Management Accreditation outside of U.S. shores, creating an international classification for URAC accreditation. Jeff joined Cognizant through the acquisition of MediCall Philippines in 2012.

Jeff established the first clinically oriented healthcare service center in Metro Manila, MediCall – a specialized clinical services provider, supporting medical management, workers compensation, and specialty services segments of the U.S. healthcare market. Jeff has over 20 years of professional experience in Healthcare, BPO, IT Operations, Project Management, Operations Management, Process Improvement, Business Strategy, and Consulting.

Currently, Jeff also serves as Chairman, Board of Trustees for the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP).
Nadia Mariscalchi
Head of Commerical
Exigent Group Limited, South Africa

Nadia is an admitted attorney from Uruguay with 5 years' experience, working on briefs for Latin American, European, and U.S. multinational corporate and government clients. She is experienced in a wide range of corporate and commercial matters, including drafting, reviewing and negotiating various commercial agreements, conducting audits, and providing assessment on infrastructure tenders and other projects. Nadia is based in Cape Town, South Africa, and has worked as Head of Commercial for almost two years at Exigent, a leading LPO provider. She is now working as a Consultant focusing on alternative legal services and high quality legal process outsourcing.

Plenary Session 6

Understanding investors to capitalize on financial opportunities.
Future Flash: The power of information in the services sector.

Isabel Mejia-Rivas
Trade and Investment Specialist at the Inter-American Development Bank (IDB)

Ms. Mejia coordinates the operational agenda of the Trade and Investment Unit for the Andean Region. She leads several regional and national programs including Outsource2Colombia, a loan program for Colombia that aims at supporting the country in its efforts to seize the opportunities created by the global expansion in the trade of services, and TradeinAction, an initiative to support women-owned businesses to take advantage of the opportunities of international trade.

Ms. Mejia was admitted to the Colombia bar in 2008 and prior to joining the IDB she practiced international trade law. In 2012 Ms. Mejia graduated from New York University Law School. She has a special interest in outsourcing, entrepreneurship, and SMEs internationalization.
Jennifer Jordan
Vice President
Mass Ventures

Jennifer is a venture capitalist focused on early-stage and seed investment in Massachusetts’ high technology companies for MassVentures. Her most recent investments are focused on enterprise, big data, and the intersection of biology and IT. Previously, she was a member of the Golden Seeds angel investor network, where she analyzed early stage investment opportunities, and worked with entrepreneurs in designing more effective business strategies.

She has also provided start-up mentoring for entrepreneurs through Springboard and the MIT Entrepreneurship Center. She is the founder of the Reed College Start-Up Lab and has served as a first round judge for the MIT $100K and Mass Challenge business plan competitions. She recently served as Entrepreneurship Lead for the MIT Accelerating Information Technology Innovation program sponsored by Google in Cali, Colombia, where she lead 30 young entrepreneurs in a six week lean start-up program to form ten new mobile technology companies, and connect them to mentors and angel and venture investors in the region.

Previously, Jennifer served as Corporate Vice President of Investor Relations at Cadence Design Systems and spent 10 years building an investment research practice in early search, e-commerce, mobile, Internet software applications, video game and technical software as a Senior Vice President and Senior Equity Research analyst with Black & Company through its acquisition by Wells Fargo Securities.

She is a black belt in the Indonesian Martial Art of Poekoelan Tjimindie Tulen and holds the title Mas Goeroe. Jennifer earned an MBA from MIT Sloan and a Bachelor of Arts from Reed College.
Alejandro Burato
Alejandro Burato has an Engineering degree in Computer Science from the University of Belgrano in Argentina. In 2005, he earned an MBA from the UCLA Anderson School of Management in Los Angeles, CA.

Since 2011, Mr. Burato has been an active advisor in finance and strategic planning for companies in the technology, internet, asset management, and media & entertainment sectors. His responsibilities have ranged from business strategy definition and financial planning and modeling to fundraising, due diligence assessment, and acquisitions (Mergers and Acquisitions).

In 2014, Mr. Burato co-founded FAV Network, a multi-channel network focused on the production and affiliation of virtual, audiovisual content throughout Latin America and the United States with a focus on native Spanish and Portuguese-speaking creators.

In 2010, Mr. Burato co-founded Enzyme Venture Capital with Daniel Nofal, an investment firm focused on early-stage opportunities in the technology, Internet, and entertainment sectors. Between 2010 and 2013, from Buenos Aires, the firm invested in 14 Latin American opportunities on a regional and global scale. The company has already two exit portfolios and continues to manage the remaining investments.

Following business school, Mr. Burato joined Copernico Capital Partners, where he managed all quantitative analysis and risk management of investment portfolios. Additionally, he led an effort to invest in the entertainment industry within the company.

While at business school, Mr. Burato worked at Outlaw Productions, a Hollywood-based production company, where he raised $240 million in capital and equity for a motion picture production. He also worked for Empyrean Capital Partners, a Los Angeles-based hedge fund, implementing capital structure arbitrage models. From early 2000 to late 2002, Mr. Burato worked in several management consulting engagements in Latin America (Buenos Aires, Sao Paulo, and Santiago de Chile) for McKinsey & Company and also in Los Angeles, CA in the entertainment, telecommunications and technology industries. Prior, he worked in software analysis, development, and design for Accenture.
Gabriel Rozman
Chief Executive Officer (CEO)
Tokai Ventures/Tokai Consulting

In 2014, Gabriel Rozman founded Tokai Ventures and Tokai Consulting, an investment fund and consulting firm in areas related to technology, outsourcing, and BPS. He is currently the CEO of both companies.

Until June 2014, Rozman was the Executive Vice-President of the Global Delivery Network for Tata Consultancy Services (TCS), a company that he had been a part of since 2001. Since January 2008 and prior to this role, Gabriel served as Executive Vice-President of Emerging Markets, where he was in charge of the company’s operations in Latin America, the Mediterranean, Middle East, Africa, Russia, and Eastern Europe. As part of TCS’ Executive Leadership team, he was responsible for leading the company’s operations in these areas and now leads over 20 Centers outside of India.

Before joining TCS, he served as the International Consulting Director and as a regional partner at Ernst & Young. He also served as the Executive Director of a leading software company in Mexico.

Gabriel has many years of experience in the consulting and information technology industry, with a distinguished career spread across multiple continents. He is a member of the Americas Council and serves on several boards including Uruguayan American Chamber of Commerce; Advisory Board of D. Rockefeller Foundation for Latin America; Latin American Advisory Board for Harvard Business School; Advisory Board for IAE Business School in Argentina. Gabriel is also on the Global Advisory Board of Endeavor, a non-profit organization that promotes entrepreneurship in developing countries, and he serves as the President of Endeavor Uruguay. He also serves on the Global board of ACCION, a leading microfinance non-government organization. Additionally, he is an investor in several entrepreneurial projects.

Gabriel has a Bachelor of Science in Business and Economics from California State University and a Master of Business Administration from the University of California, Los Angeles.
Ann Harts
President and Founder
HartsGroup, Inc.

Nearshore America’s “Top 50 Power Ranking of Most Influential Executives” describes Ann Harts as “a thorough and reliable advisor whose site selection and negotiating expertise make her one of the region’s most knowledgeable partners. Ann is savvy, aggressive, gets things done and gets answers for her clients”. As President/Founder of HartsGroup, Ann blends experience in real estate, finance and community economic development and is fluent in domestic and international site selection, public incentive advisory and real estate transaction management. She has spearheaded the corporate real estate activities for a $2billion annual revenue contact center company with a global portfolio of 150+ locations in 30+ countries.

Ann provides strategy and services on corporate site selection, public incentive advisory to global companies, as well as Community Screening Studies for M&A transactions. She has recently completed projects in Brazil, Honduras, United States, and China.

Ann is a contributing writer and expert for several publications to include most recently Nearshore Americas, who named her in the top 20 of the “Top 50 Power Ranking of Most Influential Executives” in 2010, 2011, and 2012. She is an award-winning speaker on site location and economic development, having received CoreNet's Luminary Award and was recently the keynote speaker at Nicaragua and Mauritius’ recent foreign investment conferences. Ann sits on the boards of the Nearshore Executive Alliance as well as Twin Valley Communications and ISG Technologies.

Ann began work in the field of corporate site selection in community and regional economics. During her career in this arena, she led a regional private/public economic development organization, and co-mobilized a community's passing of a one-half cent sales tax, specifically for economic development incentives. These and other achievements caused Ann to be named “Outstanding New Developer of the Year” by her peers by the International Economic Development Council.
Javier Peña Capobianco
General Secretary
Latin American Association of Service Exporters (ALES)

Javier Peña Capobianco has been the mentor and promoter for the creation of the Latin American Association of Service Exporters, an international organization that gathers 31 public and private institutions from 16 countries of the region. Currently, he is the General Secretary of the Association. In addition, he is the Head of International Trade at the National Chamber of Commerce and Services of Uruguay, Professor of International Trade in Services at the Catholic University of Uruguay, and consultant at the Inter-American Development Bank.

He is the co-author of several publications related to globalization of services, including: Uruguay in the Global Trade Market, (IDB 2012), Business Plan: Paraguay’s Service Exports (IDB, 2011), and Best Practices Manual for Service Exports (2010).

He has participated as a speaker in over 20 international conferences in Argentina, Colombia, Chile, Colombia, Ecuador, France, Guatemala, Honduras, Mexico, Peru, Switzerland, Turkey, Paraguay, El Salvador and Uruguay.

Finally, Javier has been recognized as one of the most influential executives in the outsourcing sector (The Most Influential Executives in Nearshore Outsourcing 2012). In 2007, he obtained the Best Practice Promotion Services award given by the World Trade Organization and United Nations Trade and Development Conference. (ITC-WTO/UNCTAD)

El evento

T he event provides an extraordinary opportunity for service buyers and suppliers to learn about current trends in the global outsourcing industry and to identify business opportunities. With the attendance of many regional and international companies and Trade and Investment Promotion Agencies, it constitutes a unique scenario to meet, network and engage with potential clients and trading partners, as well as to listen to some of the most influential professionals from the industry.

This event has been held since 2011. First, Outsource2LAC was held in Montevideo, Uruguay. In 2012, the event was held in Medellin, Colombia and last year in Buenos Aires, Argentina. Outsource2LAC has been able to gather more than 1800 global services companies from more than 20 Latin American and the Caribbean countries and from the United States, Ireland, Spain, France, Egypt, India and The Philippines attended the forum; more than 2400 business meetings were held, and that businessmen did business for more than US$ 14 million.

Westin Camino Real Hotel - Guatemala

About the Hotel

The Camino Real Hotel is in the center of Guatemala City, a few minutes away from the airport and close to business center, shopping and entertainment centers. The Westin Camino Real Hotel offers an excellent service which they have gained through years of experience and work. They are the first five star hotel in Guatemala.
Calle Camino Real 0-20 01010, Guatemala City
Phone: (502) 2410-5255


Single Room: USD$183.00
Includes breakfast and internet.
*Tariff for Outsource2lac participants already includes the 22% of taxes.

More information

For information and reservations:
Rita Guerra
PBX: (502) 2410-5000

Hotel Westin Camino Real, Ciudad de Guatemala
Hotel Westin Camino Real, Ciudad de Guatemala
Hotel Westin Camino Real, Ciudad de Guatemala
Hotel Westin Camino Real, Ciudad de Guatemala
Hotel Westin Camino Real, Ciudad de Guatemala

Y ou may also consider becoming sponsor of our event. For that matter we have 3 different type of sponsorship: Diamond, Platinum and Gold, each one of them with excellent benefits.

Sponsorship package

For more information about Sponsorship Opportunities, you can download the PDF file located on the button below

Download PDF file

Participants Compradores Proveedores


Guatemala represents 35% of the total production in the Central American region.

I t is sophisticated and modern country, with political stability and a diverse economy. Industries in manufacturing and service (Call Centers/BPO´s, Laboratories, Health Tourism, Technology Services, Sustainable Tourism, and Technology Services) grow in an accelerated way, and have become vital elements in the national economy, accounting for 34% of national GDP.

Guatemala is considered the most dynamic metropolis in the region and the biggest economic engine in Central America. It has more than 15 million inhabitants which account for 40% of the total population in the region. According to the National Institute of Statistics, 70% of the Guatemalan population is under 40 years old. The monetary reserves in the country are US$7.3 billion.


Guatemala Facts

Capital Guatemala City
Population 15.4 million (2013)
Total Area 142,042 sq. mi
Political Administrative Division 22 departments and 334 municipalities
Form of Government Constitutional democratic republic
President Otto Fernando Pérez Molina
Official Language Spanish
Religion Catholic
Currency Quetzal (1US$=7.86 Quetzals)
Time Zone UTC-6




Conferences related to global outsourcing trends to learn about the new generation of business model, strategies to seize new opportunities and become more competitive.

Exhibition Floor

Opportunity to position your company brand, expand your supplier’s network and customers.

Business Meetings

It is a platform to increase new business, where you will have access to companies with similar profiles, in order to find strategic partners and identify new customers.


You will have the opportunity to establish new contacts with national and foreign companies.

Conferences about new ways hiring human resource production worldwide "crowd sourcing" and conferences with trending topics on how to attract foreign investment for the development of your company. .

Tourism Information

We have different options to travel around Guatemala, for that matter there are agencies that specialize in this service offering the following packages: (Use the arrows)

Clark Tours
  • Half Day City Tour
  • Antigua Guatemala Tour, half day tour and / or full day
  • Chichicastenango and Lake Atitlan, full day tour
  • Glimpse of Guatemala, 2 days tour
  • Guatemala weekend, 2 days tour
  • Highland Maya, 3 days tour
  • Tikal, 1 or 2 days tour
  • Ceibal, 2 days tour

For information and reservations:

PBX: + 502 2412 – 4700

Guatemala Expeditions
  • Half Day City Tour (Guatemala City)
  • Antigua Guatemala, full day tour
  • Chichicastenango and Lake Atitlan, full day tour
  • Atitlan Tour, Full Day Tour
  • Tikal, Peten, full day tour
  • Guatemala and Antigua, 3 days tour
  • Guatemala at your fingertips, 4 day tour

For information and reservations:

PBX: (502) 2389-1500

PTP Mundo Maya
  • Antigua Guatemala half day tour
  • Coffee farm, half day tour
  • Volcan Pacaya, half day tour
  • Tikal, Full Day Tour
  • Chichicastenango, full day tour
  • Volcano Helicopter, Tour for 1 hr
  • Helicopter tour Lake Atitlan, tour for 8 hrs
  • Altiplano Indian tour, 2 days tour
  • Golf Club, tour for 6 hrs
  • Fishing in the Pacific, 1 1/2 day tour
  • Altiplano and Tikal, 3 days tour

For information and reservations:

PBX: (502) 2367-1090


Tips for traveling to Guatemala

To make the most of your visit to Guatemala, take note of these practical safety tips to ensure an absolutely safe and pleasant stay.

General tips
  • If you are under a medical treatment, bring enough medicine for the entire trip
  • Carry a copy of your passport with you; make sure it has your picture and date of entry to Guatemala
  • Store your return ticket, cash, documents and traveler´s checks in a safe place
  • Don’t wear expensive jewelry and carry only the amount of cash you need for the day
  • Keep a low profile with your video and photo cameras
  • Bring comfortable clothes for your trip. Take into account that during the day the weather is generally warm and cold during the night.

The currency rate oscillates between Q7.71 and Q7.75 per dollar. We recommend you to exchange your money at the airport to have cash from the moment you enter to the country. Walking out of the plane and on the way to the airport customs you will find a currency house. It’s recommended to exchange currency in the hotel you’re staying, where you can find a better currency rate.

Currency exchange

The Quetzal is extremely difficult to obtain outside of Guatemala or exchange once you have left the country and because of this, you are strongly advised to exchange local currency before you leave. You may not be able to use notes that are torn, so always check when you are given change and be careful with your money.
Unused local currency can be exchanged at the bank at the airport. American Express and Visa are widely accepted and ATMs are common throughout the country. Traveler’s checks are accepted by most banks, although visitors may experience occasional problems. You are advised to take traveler’s checks in US Dollars.

Banking hours

Banks are open from 09:00 until 17:00 from Monday to Friday although some of the larger branches will stay open until 19:00. Most banks are open on Saturdays, from 09:00 until 13:00:


There are public and private medical facilities in many of the biggest cities, but treatment is expensive and comprehensive travel and medical insurance is strongly recommended. Some hotels offer doctor’s services to their guests, although treatment is limited.


As everywhere in the world, travelers should be careful when visiting the country, you should always avoid travelling at night or visiting badly lit places on your own.


115-125 volts AC, 60Hz, two pin plugs are in use.

Tax and tiping

The usual amount for tipping in restaurants is 10%, unless service is included. Taxi drivers can be tipped if you feel they have given particularly good service, while porters at hotels can be tipped small change. Duty-free shopping is available at the international airports. Ask first how much it will cost.


Guatemala’s Country code is +502. Internet is available in large towns and you will find an increasing number of Internet cafés opening up across the country.

Time zone

GMT – 6


Camino Real Corporation

Is the largest hotel corporation in Guatemala with three international franchises: The Westin Camino Real Guatemala, Holiday Inn Hotel Guatemala, and Best Western Belice Biltmore Plaza. The Corporation has four prestigious local brands: Biltmore Hotel, Camino Real Tikal, Del Patio Hotel, and Camino Real Antigua. Also, they have more than 700 guest rooms, more than any other group in the country and an International Convention Center for more than 3,000 people, located in zone 10 in Guatemala city.

Westin Camino Real Hotel

The Camino Real Hotel is in the center of Guatemala City, a few minutes away from the airport and close to business center, shopping and entertainment centers. The Westin Camino Real Hotel offers an excellent service which they have gained through years of experience and work. They are the first five star hotel in Guatemala.

Single Room: USD$183.00
Includes breakfast and internet.
* Tariff for Outsource2lac participants already includes the 22% of taxes

For information and reservations:
Rita Guerra
PBX: (502) 2410-5000

Biltmore Hotel

Biltmore Hotel is only 8 minutes from La Aurora International Airport. Is located in the heart of the financial and commercial heart of Guatemala City, a short walk from museums, restaurants, bars and shopping centers.

Single Room: USD$122.00
Includes breakfast and internet.
* Tariff for Outsource2lac participants already includes the 22% of taxes.

For information and reservations:
Rita Guerra
PBX: (502) 2410-5000

Clarion Hotel

Clarion Hotel Located at only 15 minutes from La Aurora International Airport, Hotel Clarion Suites Guatemala is at the heart of the Zona Viva, urban area where the main hotels, corporate offices, bank branches, embassies, restaurants, shopping malls, entertainment centers, hospitals and universities are located.

Single Room: USD$72.00
Includes breakfast and internet.
* Tariff for Outsource2lac participants already includes the 22% of taxes.

For information and reservations:
Rita Guerra
PBX: (502) 2410-5000

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